Patient Portal Perceptions in an Urban Community Health Center Setting: Insights for Telehealth
Insights from barriers, attitudes, and capacity to use patient portal tools deliver important insight into overall adoption of other digital health modalities, including telehealth.
Introduction
Patient portals are the “front door” to telehealth — online scheduling, video visit links, and digital after visit summaries are often conveyed via the patient portal. Patient portal tools often require similar patient skills and attitudes as telehealth adoption. Analyzing patients’ perceptions and beliefs around this digital patient engagement tool may lead to insights regarding telehealth, particularly in historically underrepresented patient populations.
Methods
Participants from a Federally Qualified Health Center (FQHC) in Chicago, IL were surveyed on general technology use, healthcare-specific technology use, and barriers and facilitators to patient portal use.
Results
The 149 respondents (81% response rate) represented a unique population base with 96% African American, 74% with educational attainment of some college or less, and 48% with at least one chronic medical condition. Technology access…
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Authors
- Matthew Sakumoto | University of California, San Francisco, California
- Jiancheng Ye | Northwestern University, Chicago, Illinois
- Richard Kalu | Lehigh Valley Health, Pennsylvania
- Kathryn L Jackson | Northwestern University, Chicago, Illinois
- Sarah Rittner | SASU Project Management, Chicago, Illinois
- Timothy Long | Health Choice Network, Miami, Florida
- Mita Sanghavi Goel | Northwestern University, Chicago, Illinois
- Theresa L Walunas | Northwestern University, Chicago, Illinois
