Implementing A Digital Health Navigator: Strategies & Experience in The Hospital Setting to alleviate Digital Equity

Background: The implementation of telemedicine and digital health technologies in healthcare has increased, but patients still need help adopting and utilizing these technologies. To address this, a Digital Health Navigator (DHN) program was implemented to evaluate the benefits of improving patients’ adoption.

Objectives: To alleviate digital equity within hospitals, we introduced a holistic digital health navigator program designed to promote the utilization of digital tools among hospitalized patients. To implement a DHN program to improve patient adoption of digital portals to engage in healthcare. To learn from the program to further develop patient-facing portal education for hospitalized patients to expand to other hospitals.

Methods: Over a period of thirty days, the DHN program conducted patient visits in two hospitals, on portal usage, collecting data, and adapting protocols based on patient feedback.

Result? Head here to find out: https://doi.org/10.30953/thmt.v9.462

• Salim Saiyed, MD, MBA | University of Pittsburgh Medical Center
• Wern Lynn Ng, MD | University of Pittsburgh Medical Center
• Madeline Cherry | University of Pittsburgh Medical Center
• Safi Khattab | University of Pittsburgh Medical Center
• Hafsa Pathan | University of Pittsburgh Medical Center